Contact Vetting Support
Need support claiming a carrier profile, requesting listing corrections, or reporting a safety violation? We are here to help.
Submit a Support Request
Direct Contacts
100 Vetting Way, Suite 400
Atlanta, GA 30309
Reporting Carrier Fraud?
If you are reporting hostaged goods, unauthorized brokerage, or insurance suspension, please include the carrier's **USDOT Number** and copy of your bill of lading. Before escalating, you can also run their DOT number through our Scam Checker.
Consumer Protection Support & Dispute Resolution Guidance
At Movers To Trust, our mission extends beyond simply providing a directory; we are actively engaged in consumer protection. Moving is consistently ranked as one of the most stressful life events, and unfortunately, the industry is fraught with bad actors, fly-by-night brokers, and rogue operators. Our vetting support team is dedicated to offering actionable guidance when disputes arise. We review every complaint meticulously, cross-referencing your bill of lading and signed estimates with the carrier's published tariffs and federal safety records.
If you are currently experiencing a dispute over pricing, damaged goods, or delayed delivery, it is crucial that you document all communications. We strongly recommend that consumers utilize our Dispute Generator to draft formal demand letters that comply with federal interstate commerce regulations. Furthermore, if you are in the planning phases, always run your binding or non-binding estimates through our Contract Analyzer to identify hidden fees or predatory clauses before you sign on the dotted line. By leveraging these tools, you are taking a proactive stance in protecting your household goods and financial well-being.
How to Report a Rogue Mover or Hostage Load Emergency
A "hostage load" occurs when a moving company refuses to deliver your belongings unless you pay a substantially higher amount than your binding estimate. This is an illegal and predatory tactic. If you find yourself in this emergency situation, do not panic and do not immediately pay the extorted funds. Instead, follow these critical escalation protocols:
- Contact the FMCSA Immediately: File a formal complaint via the National Consumer Complaint Database (NCCDB) or call their hotline. The Federal Motor Carrier Safety Administration takes hostage loads seriously and can initiate investigations into the carrier's operating authority.
- Escalate to the State Attorney General: Your State Attorney General's office has consumer protection divisions specifically equipped to handle extortion and fraud. Filing a report creates a legal paper trail that is vital for enforcement.
- Notify Local Law Enforcement: While some police departments may view it as a civil matter, explaining that it is a federally recognized hostage load situation and providing your signed contract can sometimes prompt an officer to facilitate delivery.
- Report to Movers To Trust: Submit a detailed report to our compliance team using the form above. We monitor all complaints, and severe violations will result in the immediate deactivation of the carrier from our trusted directory, protecting future consumers. Check the carrier's status using our Scam Checker tool.
Platform Audit Requests for Moving Company Owners
Movers To Trust is committed to maintaining the most accurate, up-to-date database of verified household goods carriers in the nation. We understand that data discrepancies can occur, and we invite legitimate moving company owners to claim their profiles and submit audit requests. Our verification and claiming assistance program allows honest operators to enhance their listings, update service offerings, and proudly display their verified safety metrics.
To initiate a platform audit, company representatives must undergo a rigorous identity verification process. We will cross-reference your submission with the contact information on file with the Department of Transportation. Once verified, owners can address consumer reviews, upload proof of enhanced insurance coverages, and clarify their tariff structures. If you believe your company's safety score or listing details are inaccurate, please submit a detailed correction request through our support portal, providing all necessary documentation to expedite the review process. Learn more about our mission on our About Us page.
Press & Media Inquiries, Data Research Partnerships, & SLAs
Movers To Trust sits on a wealth of proprietary data regarding interstate commerce, moving industry trends, and consumer fraud analytics. We actively partner with journalists, academic researchers, and regulatory bodies to shine a light on predatory practices and advocate for stronger consumer protection laws. Our data research partnerships have contributed to impactful investigative journalism and comprehensive industry reports.
For press and media inquiries, our regulatory licensing team operates with a strict Service Level Agreement (SLA). We guarantee an initial response within 24 hours for all verified media requests. We can provide anonymized data sets regarding complaint frequencies, geographic heat maps of moving scams, and expert commentary on the efficacy of current FMCSA regulations. Please direct all media, partnership, and data requests to our dedicated corporate communications email listed in the direct contacts section.
Consumer Advocacy FAQ & Emergency Contact Protocols
What is the expected response time for a consumer complaint filed with Movers To Trust?
Our vetting support team reviews all submitted disputes and safety violations within 48 to 72 business hours. Emergency reports regarding hostage loads or immediate safety threats are prioritized and escalated to our senior compliance officers immediately.
Can Movers To Trust legally intervene in my dispute with a moving company?
While Movers To Trust is a powerful consumer advocacy platform, we are not a regulatory agency or a law firm. We cannot legally mandate a refund or force a delivery. However, we leverage our platform's visibility to mediate disputes by threatening public exposure and removal from our verified directory, which often motivates carriers to resolve issues fairly. We also provide essential guidance on how to properly escalate your case to federal authorities.
Where can I find more general information about preparing for a move?
For comprehensive guides on packing, understanding your rights and responsibilities, and selecting a reputable carrier, please visit our extensive FAQ section and consumer resource library.