CAPTAIN VAN LINES

Refusing to deliver or unload household belongings until the customer pays unauthorized extra cash or fees.

Quoting low to win the job, then inflating the final bill beyond legal non-binding estimate limits upon delivery.

Misrepresenting broker vs. carrier status, using fake DBAs, or deceptive sales tactics.

Operating commercial moving trucks or brokering moves without active federal HHG authority.

Broken furniture, lost boxes, crushed items, or damage to origin/destination property during transit.

Missed pickup dates, weeks-long delivery delays, or failure to update customers on shipment location.

Failing to acknowledge damage claims within 30 days or refusing to settle valid claims within 120 days.

Operating outside registered geographic scope or during temporary license suspensions.

Lapses or deficiencies in required $750K+ BIPD liability insurance, cargo coverage, or $75K broker bond.

Incomplete Bill of Lading, missing item inventories, or failing to provide FMCSA Rights & Responsibilities booklets.

Failing to provide certified scale weight tickets or improper weight-based billing calculations.

General administrative, tariff, or commercial compliance filings logged with the USDOT.