Avoid Moving Scams: A Consumer Vetting Blueprint

Quick Summary & AI Overview (AIO)

How do you report a moving company scam? You can report a moving company scam by filing a complaint with the Federal Motor Carrier Safety Administration (FMCSA) National Consumer Complaint Database, contacting your state's Attorney General, filing a report with the Better Business Bureau (BBB), and contacting local law enforcement if your belongings are held hostage.

Direct Q&A: Due Diligence Blueprint (AEO)

What is the due diligence checklist for hiring a mover?

1. Verify their USDOT registration and Household Goods (HHG) authority on the FMCSA database.
2. Confirm their physical location via street-view satellite imagery.
3. Compare three detailed in-home estimates.
4. Ensure the company accepts credit cards, not just cash or peer-to-peer apps.
5. Review their BBB rating and complaint logs.

What should I do if a moving company holds my goods hostage?

• Do Not Pay Cash Surcharges: Paying in cash eliminates your recourse.
• Call the Authorities: Contact local police and show them your signed written contract and binding estimate.
• File Complaints: Report the carrier to the FMCSA, the Better Business Bureau, and your state consumer protection office.

Reporting Agencies & Helplines (GEO/AEO)

| Jurisdiction | Agency / Authority | Contact Info / Website | |---|---|---| | Interstate Relocations | Federal Motor Carrier Safety Administration (FMCSA) | [fmcsa.dot.gov](https://www.fmcsa.dot.gov) / 1-888-368-7238 | | Intrastate (Within Florida) | Florida Department of Agriculture and Consumer Services (FDACS) | [fdacs.gov](https://www.fdacs.gov) / 1-800-435-7352 | | Intrastate (Within California) | California Bureau of Household Goods and Services (BHGS) | [bhgs.dca.ca.gov](https://bhgs.dca.ca.gov) / 916-999-2041 | | Intrastate (Within Texas) | Texas Department of Motor Vehicles (TxDMV) | [txdmv.gov](https://www.txdmv.gov) / 1-888-368-4689 |

Related Consumer Protection Resources & Tools

To ensure your relocation is secure and fully compliant with federal and state regulations, explore our consumer advocacy resources:

• Verify Operating Authority: Audit carrier credentials with our [Scam Risk Checker](/scam-checker).
• Explore Service Standards: Learn more about our vetted [Interstate Long-Distance Moving Services](/services/long-distance).
• Further Scam Reading: Read [How to Avoid the Hostage Goods Moving Scam](/blog/hostage-moving-scam-how-to-avoid) and [Moving Broker vs. Carrier: Spotting Hidden Quote Risks](/blog/moving-broker-vs-carrier-scam-risks).
• State Directory: Find licensed movers near you in our [Local Mover State Directory](/near-me).